SALES POLICY

Effective Date: February 22, 2025

At AUTOKIXOCITY, we are committed to providing a seamless and luxurious shopping experience. This Sales Policy outlines the terms and conditions for purchasing products from our store. By placing an order with us, you agree to comply with these terms.

1. ORDERING PROCESS

Placing an Order

Orders can be placed directly on our official website www.autokixocity.com. Customers must provide accurate personal details, including full name, shipping address, and contact information. Once an order is placed, you will receive an email confirmation with your order details.

Order Modifications & Cancellations

Customers may modify or cancel an order within 12 hours of placement. After this period, orders enter the processing stage and cannot be changed. If an order has already been shipped, cancellations are no longer possible. For modifications or cancellations, please contact us at [email protected] or call +1 (507) 754-5046.

Fraud Prevention & Order Verification

For security purposes, we may request additional identity verification for high-value orders. If fraudulent activity is suspected, the order may be placed on hold or canceled.

2. PRICING & PAYMENT POLICY

Pricing

All prices are listed in USD (United States Dollar) and are subject to change without prior notice. Due to fluctuations in the cost of precious metals and gemstones, prices may vary. The price at the time of purchase is final, and no adjustments will be made for future price changes.

Accepted Payment Methods

We offer multiple secure payment options, including:

  • Visa, MasterCard, American Express, Discover
  • PayPal
  • Apple Pay & Google Pay
  • Shop Pay

Taxes & Additional Fees

Sales tax will be applied based on the shipping destination, as required by law. Customers are responsible for any bank fees, currency conversion charges, or international transaction fees. For international orders, customs duties and import taxes may be imposed by the destination country, and these fees are the responsibility of the customer.

3. SHIPPING & DELIVERY POLICY

Shipping Methods & Processing Time

We offer standard, express, and overnight shipping options within the United States, as well as international shipping to select countries. Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

Shipping times vary depending on the destination and shipping method selected at checkout. Standard shipping within the U.S. takes approximately 5-7 business days, while express shipping takes 2-3 business days. International shipping typically ranges from 7-15 business days, depending on the destination.

Shipping Delays & Issues

While we strive to ensure timely deliveries, unexpected delays may occur due to weather conditions, high shipping volumes, or customs clearance for international orders. If your order is delayed, please contact us at [email protected] for assistance.

For full shipping details, please review our Shipping Policy.

4. RETURN & EXCHANGE POLICY

We offer a 30-day return and exchange policy for eligible products. Items must be unused, unworn, and in original condition with all packaging and certificates intact. Refunds will be issued once the returned item has been received and inspected.

Non-Returnable Items:

  • Custom-made or engraved jewelry
  • Resized rings or modified items
  • Final sale or clearance items
  • Gift cards and promotional items

Customers are responsible for return shipping costs unless the return is due to a defect or incorrect item received.

For more details, please review our Return & Exchange Policy.

5. WARRANTY & PRODUCT QUALITY

We stand behind the exceptional craftsmanship of our jewelry. All pieces are made from authentic, high-quality materials, including certified diamonds, 18K-24K gold, platinum, and rare gemstones. Our jewelry is backed by a lifetime warranty against craftsmanship defects.

This warranty does not cover:

  • Normal wear and tear
  • Accidental damage
  • Third-party modifications or repairs

For warranty claims or repairs, please contact us at [email protected].

6. CUSTOMER SUPPORT

We are committed to providing outstanding customer service. For assistance with orders, returns, product inquiries, or custom design requests, please reach out to us.

📍 Address: 212 5th St NE, Grand Meadow, Minnesota, United States
📞 Phone: +1 (507) 754-5046
✉ Email: [email protected]
🌐 Website: www.autokixocity.com

Thank you for choosing AUTOKIXOCITY, where luxury meets excellence.