RETURN & EXCHANGE POLICY

Effective Date: February 22, 2025

At AUTOKIXOCITY, we are committed to providing luxury jewelry of the highest quality and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a flexible return and exchange policy. Please read the details below to understand our return and exchange process.

1. ELIGIBILITY FOR RETURNS & EXCHANGES

You may return or exchange an item if:

  • The return request is made within 30 days of the purchase date.
  • The item is unused, unworn, and in its original condition with all tags, certificates, and packaging intact.
  • The item has not been altered, resized, engraved, or customized.
  • The item was not purchased during a final sale, clearance, or promotional event (as these items are non-returnable).

2. RETURN PROCESS

To initiate a return, follow these steps:

  1. Contact Us – Email [email protected] with your order number, reason for return, and item details.
  2. Approval & Return Instructions – Once approved, we will provide return shipping instructions and the return address.
  3. Secure Packaging & Shipping – Pack the item securely in its original packaging and use a trackable, insured shipping method to return the product.
  4. Inspection & Refund Processing – Once we receive and inspect the returned item, we will process a refund to your original payment method within 7-10 business days.

Return Shipping Costs

  • If the return is due to a manufacturing defect or an incorrect item, we will cover the return shipping cost.
  • If the return is due to customer preference, the customer is responsible for the return shipping fees.

3. EXCHANGE POLICY

If you would like to exchange an item for a different size, style, or color:

  • The exchange request must be made within 30 days of purchase.
  • The item must be unused and in its original condition.
  • The exchanged item must be of equal or greater value (price differences will be charged accordingly).
  • If the desired item is unavailable, we will issue a store credit or refund.

To request an exchange, please email [email protected] with your order number and exchange details.

4. NON-RETURNABLE & NON-EXCHANGEABLE ITEMS

The following items are non-returnable and non-exchangeable:

  • Custom-made or engraved jewelry
  • Resized rings or modified items
  • Final sale or clearance items
  • Gift cards and promotional items

5. DAMAGED OR DEFECTIVE ITEMS

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery with:

  • Order number
  • Photos of the damaged or defective product
  • A brief description of the issue

We will provide a free replacement, repair, or full refund, including return shipping costs.

6. STORE CREDIT & GIFT RETURNS

  • If you received an item as a gift, you may exchange it or receive store credit for future purchases.
  • Store credits do not expire and can be used for any product on our website.

7. CONTACT US

For any return or exchange inquiries, please reach out to us:

📍 Address: 212 5th St NE, Grand Meadow, Minnesota, United States
📞 Phone: +1 (507) 754-5046
✉ Email: [email protected]
🌐 Website: www.autokixocity.com

Thank you for choosing AUTOKIXOCITY – where luxury meets trust and excellence.